ISI Tools

IM Technology Instant Messaging Benefits

A Definition:

The popular embrace of IM Technology for sharing information has quickly led to organizations adopting IM solutions for the perceived advantages that can be brought by it.

As organizations are becoming more information based (McNurlin & Sprague, 2006, p.499) the need for effective knowledge sharing, team working and collaborative environments amongst employees has become vital, especially within more geographically dispersed teams.

“Users see IM as a medium for quick, semi-permanent ‘flashes’ that beg a near-immediate response” (Isaacs et al., 2002).

Communication Tool:

  • Application to aid communications within secure network
  • Media accepted and embraced by virtually all Generation Y
  • Instantly indicated online presence (at desk… working)
  • Instant conversations - send and reply
  • Rapid data transfer
  • Allows for intuitive work-related conversations and a more productive work environment
  • Desktop / online meetings
  • One to One or One to Multiple dialogue
  • More natural and casual than email
  • Can be synchronized with calendar functions
  • Can be controlled so only work contacts can be added and used

Financial and Time Investment

  • Standard software is a relatively minor investment
  • Simple installation (download and integrate)
  • Exclusions: Interface brand design and integration into existing network


IM Technology Software Companies:


Key features may include:

  • File transfers replace e-mail attachments
  • Broadcast Messaging for instant broadcasting
  • Paste images from clipboard
  • Internal Scheduler
  • Drag and Drop support
  • Active Directory support
  • Offline delivery
  • Graphical Emoticons and Embedded Images
  • Configurable user interface
  • Read-Only and Reply-Only modes to restrict social chatting
  • Printing support
  • Fast Replies
  • Multilanguage support
  • Conversation History
  • Automatic Check for Updates
  • Message priority

Read On...
Testimonial

... ISI implemented a memorable brand experience for our local and international clientele at the Official Opening Ceremony of the Coquitlam Confucius Classroom...has elevated us to “the most recognizable international school district” in China, and ultimately strengthened our association with ISI...

Robert (Bob) Lajoie
Marketing Manager, Coquitlam School District 43 - International Education
Director,
Coquitlam Confucius Classroom